Shipping Policy

Last updated October 10, 2026

Every MinaLeaf artwork is made to order. This policy explains how long production takes, where we ship, how much it costs, and what to do if something goes wrong in transit.

Processing time

Custom paintings: after you place your order, our artist sends you a free digital preview within 24–48 hours. Once you approve it, your artwork is printed, finished and dispatched within 3–5 working days.
Ready-made wall art: printed and finished to order, and dispatched within 3–5 working days of your order.

Working days are Monday to Saturday, excluding public holidays. During Eid and other busy seasons, dispatch can take up to 7 working days. We'll let you know if your order is affected.

Where we ship

We deliver to all cities across Pakistan and ship internationally.

Delivery time

Within Pakistan: delivery usually takes a few working days after dispatch, depending on your city and the courier.
International: delivery time depends on the destination country and customs clearance.

Delivery times are estimates provided by our courier partners and are not guaranteed.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and the size and finish of your order. You'll see the full cost before you pay.

Tracking

We share your tracking details as soon as your order is dispatched, so you can follow it to your door.

Customs, duties and taxes (international orders)

International orders may be charged import duties, taxes or customs fees by the destination country. These charges are set by local authorities, are not included in our prices or shipping costs, and are the responsibility of the recipient. Please check your country's rules before ordering.

Packaging

Framed and gallery wrapped pieces are protected with corner guards, padding and a moisture barrier, and packed in strong boxes. Unframed canvas is rolled with the image facing outwards and shipped in a rigid tube. Read more in how we pack and ship your art.

Address accuracy

Please make sure your address and phone number are complete and correct, as couriers may call before delivery. We're not responsible for delays or losses caused by an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible, before your order is dispatched.

Damaged, lost or delayed parcels

Damaged on arrival: take photos of the artwork and the packaging and contact us within 48 hours of delivery. We'll arrange a replacement or another solution. See our Refund Policy.
Delayed or lost: if your tracking hasn't updated for several days, contact us with your order number and we'll follow up with the courier.