Refund Policy

Last updated October 10, 2026

Each MinaLeaf artwork is printed and finished to order, and custom portraits are made from your personal photos. Because of this, our refund policy works differently from a store selling stock items. Please read it before ordering.

Custom paintings and made-to-order art

We can't accept returns or offer refunds for change of mind, wrong size or frame selected by the customer, or because the artwork doesn't suit your room. Every piece is made specifically for your order and can't be resold.

To make sure you're happy before anything is printed, we send a free digital preview of every custom painting within 24–48 hours, with unlimited minor revisions before you approve it. Once you approve the preview, the order goes into production.

Cancellations

Before work starts: you can cancel for a full refund.
After the artist has started your preview, but before you approve it: contact us and we'll discuss a partial refund that reflects the work already done.
After you approve the preview: the order can't be cancelled, because printing and framing have begun.

Damaged or faulty orders

If your artwork arrives damaged, or has a printing or framing fault, we'll make it right with a free replacement or a refund. To make a claim:

Contact us within 48 hours of delivery on WhatsApp (0329 8703841) or by email (contact@minaleaf.com).
Include your order number and clear photos of the artwork, the damage and the packaging.
Keep the artwork and all packaging until we've reviewed your claim.

We may ask you to return the damaged item. If so, we'll arrange and pay for the return.

What is not covered

Small colour differences between your screen and the printed artwork. Every screen displays colour differently.
The natural texture of canvas and small variations from hand finishing.
Lower detail caused by a low-quality or low-resolution photo that the customer chose to proceed with after we advised otherwise.
Damage caused after delivery, by improper hanging, moisture, heat or direct sunlight.
Claims made more than 48 hours after delivery.

Incorrect orders

If we send the wrong size, frame or artwork, contact us within 48 hours of delivery and we'll send the correct item at no extra cost.

How refunds are paid

Approved refunds are sent back to your original payment method, or by bank transfer for payments that can't be refunded automatically. We'll confirm when the refund is processed. The time it takes to reach your account depends on your bank or payment provider. Shipping costs are only refunded if the issue was our mistake.